If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give our Customer Service written notice within seven working days of receiving your items. You can contact our Customer Service via the "Contact Us" link available below. We will be happy to help you!
The Level Group s.r.l.
Order Cancellation
Piazza Arcole, 4
20143, Milan
Italy
On receipt of your notice of contract cancellation, our Customer Service team will email you a Return Authorization Number (RAN). Please enter this number on the Returns Proforma Invoice that you received with your order and complete it with all the requested details. Include the Returns Proforma Invoice with your return so we can process your refund promptly. In case you’ve lost the Return Proforma Invoice, download it using the link found on the Return Authorization email you received from our Customer Service or please contact us via the button below.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return.
Alternatively, you may prefer to return items using our returns collection service. Please visit the RETURNS AND REFUNDS section in the Customer Service area for more details.