• FEDEX
You can call the FedEx Customer Service Team on +39 199.151.119. Alternatively, you can schedule for your package to be collected via their website.
• DHL Packet
You can contact DHL Packet by sending an email to the following email address (24 hours before collection). Alternatively, you can schedule for your package to be collected via their website or drop your package off at the nearest DP center.
• OTHER COURIERS
You are free to choose your preferred courier. However, the return shipping costs must be borne by you and these will not be reimbursed. Please note that if you choose to use your own courier, this may slow down the return process and the resulting refund.
DETAILS FOR THE WAYBILL:
The Level s.r.l.
Casadei Online Store
C/o GXO
Piazzale Dr. Georg Schaeffler, 2
13040 Carisio (VC)
Italy
You will be notified by email once your return has been received and processed.
If you wish to follow the progress of your return, simply login anytime, visit the Orders section in your 'My Account' and type in the aforementioned Return Authorization Number.
Customers from outside the EU should fill in 5 copies of the Returns Proforma invoice with item descriptions and unit values. These forms are necessary for Customs clearance and will have to be handed into the carrier. You will find an