For a period of 24 months after the date of your online or Casadei store purchase, we will repair any item with a manufacturing defect in materials and/or workmanship (such as broken hardware). However, we cannot guarantee the availability of original parts for all accessories.
Merchandise that has been altered cannot be repaired.
Any issues that are a result of damage or normal wear and tear (such as dirt, scuff marks or scratches) cannot be accommodated.
It can take up to eight weeks for the item to be returned to you once it is repaired.
For return authorization, please contact our customer service. Please include your name, order number, date of purchase, shipping address, and a description of the damage.