"If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection Distance Selling Regulations 2000 (DSRs).
We kindly remind you that if for any reason you are not satisfied with the products purchased on our website, except for custom products, you may request a free return within 14 days from delivery of the items, following these simple steps:
1. To submit a return request, access the Return App by CLICKING HERE, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order.
2. Attach the return label downloaded at the end of the process, which includes the return shipping address, to the outside of the box. If the return shipping label is not downloadable, please contact our CUSTOMER SERVICE.
3. Inside of the parcel you also received a Return Proforma Invoice; please fill in, sign a copy and put it inside of the box. If you need a copy of the Return Proforma Invoice, please contact our Customer Service Team via the “Contact Us” link provided below. If you are returning your package from outside the European Union, you will need to complete 4 copies. These documents are necessary for Customs clearance and have to be handed to the courier. Call the courier to schedule the collection of the parcel."